The NIH Supply Center relied on business processes in the NIH Business System (NBS), the Oracle E-Business Suite platform behind NIH finance, procurement and property management, that had not been redesigned in about fifteen years. Staff depended on the central NIH team to resolve routine issues.

What our team did

Business process analysis with Supply Center stakeholders across procurement, inventory and financial workflows
Onsite discovery sessions comparing standard Oracle inventory functionality with current practice, covering item definition, units of measure, locators and item relationships
Gap analysis that sorted each finding into configuration change, user training, new functionality or a later sprint
Modernization strategy documents and architecture blueprints for the redesigned processes
Agile delivery support through sprint planning, reviews and change requests

Oracle E-Business SuiteBusiness process reengineeringEnterprise architectureAgile delivery

Results

Supply Center staff can resolve routine operational issues without escalating to the central NIH team
Inventory relationships and purchase tracking produce more reliable data
A documented, sprint-based roadmap for the remaining modernization work

Related practice

State & Local

Maryland Department of Human Services

Child, Juvenile and Adult Management System (CJAMS)
Subcontract through a systems integrator · 2023 to present

The challenge

CJAMS is the Maryland DHS platform that supports child welfare, juvenile services and adult services caseworkers across the state. Parts of the application ran on a legacy framework with manual testing and manual deployments.

What our team did

Migration of legacy application components to an Angular front end and Java back end
Automation of manual regression test cases
Jenkins pipelines to trigger and manage deployments
Deployment governance and release monitoring

AngularJavaJenkinsTest automationCI/CD

Results

Faster, more responsive application screens after the migration
Shorter release cycles with less manual effort per deployment
More frequent and reliable regression testing

Related practice

State & Local

Massachusetts Department of Revenue

Child Support Enforcement system replacement
Subcontract through a staffing partner · 2021 to present

The challenge

The Child Support Enforcement Division is replacing its legacy COMETS mainframe system with a modern web application, relational database and service-oriented architecture. The program carried a large backlog of defects and new enhancement requests.

What our team did

Test case creation, execution and defect reporting for the public-facing web application, database and services
Development, testing and deployment of enhancements against updated requirements
Systematic remediation of outstanding defects

PegaSeleniumTest automationSQLService-oriented architecture

Results

Supported deployment of the new system by clearing critical defects
Faster identification and resolution of defects
A more stable application for staff and the public

Related practice

Professional Services

A Big Four professional services firm

Firmwide AI-ready data exchange
Commercial engagement · 2025 to present

The challenge

The firm set out to give its digital and AI teams governed access to structured, unstructured, client and third-party data through one exchange, with taxonomy, permissions and de-identification applied before any team uses the data.

What our team did

Cloud data architecture on Azure with Azure Data Factory, Databricks and Delta Lake
High-volume ingestion pipelines with automated collection, tagging and enrichment
Onboarding of data sources from across the firm
Governed APIs and catalog discovery for downstream AI workbenches
Monitoring, incident resolution and sprint-based enhancement

Azure Data FactoryDatabricksDelta LakeSparkSQLData governance

Results

Digital and AI teams draw from a governed, AI-ready data shelf
De-identification and permissions applied consistently at intake
A repeatable onboarding pattern for new sources

Related practice

Utilities

WSSC Water

Temporary field personnel services
Prime contract · 2026 to present

The challenge

WSSC Water needed field service technicians it could deploy quickly, with vehicles and equipment provided and managed by the contractor.

What our team did

Recruiting and background clearance of field technicians
Meritore-owned service vehicles and tooling
Train-the-trainer onboarding with WSSC supervisors
Time tracking and daily production reporting

Field technical servicesFleet and equipmentWorkforce management

Results

Technicians badged, trained and deployed on WSSC schedules
A single contractor responsible for people, vehicles and reporting

Related practice

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